Purchase Protection Plan - Repair Option
Terms and Conditions
In consideration of payment of the
Purchase Protection
Plan (the “Plan”) contract price$ London
Drugs Limited through its
administrator$ The Warranty Division of
London Drugs
Limited$ (referred to in
this contract as “we”$ “us” and “our”)$
will provide the warranty services as
outlined below. References herein to
“you” and “your” refer to the purchaser
of
the Plan and references to “product”
means the specific products covered by
your Plan.
1. What is Covered:
In
the event of Product failure resulting from normal use during the term of this Plan,
we will provide the labour and/or replacement parts necessary to restore the Product
to proper
operating
condition. The determination as to whether parts will be repaired or replaced shall
be made at our sole discretion.
We
reserve the right, in our sole discretion, to reimburse you for the actual cash
value of the Product in lieu of providing repair services. Any such reimbursement
will be issued in
the form of a London Drugs Gift Card.
For
the purposes of this Plan, “actual cash value” means the value of the Product at
the time of loss, calculated as the replacement cost less depreciation and the cost
of any
authorized
repairs. Depreciation will be determined based on the condition and age of the Product
immediately prior to the failure, as well as its normal life expectancy.
In
all cases, our maximum liability under this Repair Option Plan shall be limited
to the actual cash value of the Product at the time of the claim, not to exceed
the purchase price
as shown on your sales receipt
Once
an actual cash value settlement is paid your Plan and this contract is terminated.
The
period of your Plan coverage shall begin once the manufacturer’s labour warranty
or any other applicable extended labour warranty period ends. If the manufacturer
provides a
general labour warranty for a longer time for certain specified items,
the period of Plan coverage begins once the general labour warranty has expired.
There is no limit on the number of repairs that can be performed on the product
during Plan coverage. Service will be provided at one of our authorized service
centers or any other locations approved by us from
time to time, unless In-Home
or On-Site Service is specified. Service will be provided during normal business
hours. Service will be provided only in Canada.
If
the product is a refrigerator or refrigerator/freezer and a mechanical breakdown
of the product results in food loss, we will reimburse you based on a limit of five
dollars ($5.00)
per
cubic foot of storage up to a maximum of $100 per year of contract coverage. This
food loss is subject to verification by an authorized service center. Free-standing
freezers are not eligible for coverage under this program.
2.
What to do if a covered product requires service:
Call
the toll-free number shown and explain the problem. You then will be directed
to an authorized service center.
NOTE:
Unauthorized repairs may void this contract. We reserve the right to inspect the
product from time to time.
Purchase Protection Plan - Replacement Option
Terms and Conditions
In consideration of payment of the
Purchase Protection
Plan (the “Plan”) contract price$ London
Drugs Limited through its
administrator$ The Warranty Division of
London Drugs Limited$ (referred to in
this contract as “we”$ “us” and “our”)$
will provide the warranty services as
outlined below.
References herein to “you” and “your”
refer to the
purchaser of the Plan and references to
“product” means the specific products
covered by your Plan.
1. What is Covered:
If
the Product is determined to be defective under normal use and service, we will
provide a replacement. Coverage under this Plan is limited to a one-time replacement
only.
In
the event the make or model is no longer available, we reserve the right, at our
sole discretion, to provide a substitute product of equal or greater functionality
and quality.
Alternatively,
we may elect, in our sole discretion, to reimburse you for the purchase price of
the Product as indicated on your sales receipt, in lieu of replacement.
Any reimbursement
will be issued in the form of a London Drugs Gift Card.
The
maximum liability under this Replacement Option Plan shall not exceed the purchase
price of the Product as shown on your sales receipt.
Upon
replacement of the Product or reimbursement of the purchase price, this Plan and
all obligations hereunder shall be deemed fully satisfied and shall terminate.
2. What to do when Products Fail to
Operate:
Call us at the toll-free number shown
below and we will issue
a claim number. You must carefully
package the product in its
original
packaging or something similar and return the product at your own expense to the
nearest London Drugs store for an inspection and, if approved, an over-the-counter
exchange.
Products
found to be non-defective will be returned.
Additional Terms & Conditions
Repair
& Replacement Options
Availability:The
plan is available on all products that
carry a minimum 90 day manufacturers
warranty,
but not exceeding 3 years. The said
product must run on electrical power
consisting
of either AC, or DC sources.
Term:The
coverage under your Plan begins upon
expiration of the manufacturer’s labour
warranty,
lasting for a duration of 2 additional
years, not exceeding 5 total years.
Transfer
& Renewal:The
Plan and this contract are not transferable or renewable.
Cancellation:You may cancel
this contract at any time. Call us at the toll- free number shown below for instructions
on how to cancel this contract. The refund amount of the contract price will be
based on prorating the unexpired contract
term
minus the cost of all claims made under this contract.
Personal
Information:By
entering into this contract, you consent to our collection of all personal information
you share with us related to
the
Plan and this contract. You agree that we may use that information to facilitate
the delivery of warranty services and to administer our warranty program. You agree
that we may share that information with authorized service centers and third
party product repair service providers to facilitate the repair of the product.
In addition, you agree that we may disclose or transfer your personal
information to a third party in connection with the proposed or actual sale, merger
or other disposition of our product warranty business, provided that party agrees
to protect the confidentiality of any such information in accordance with all applicable
laws.
Entire
Contract:This
document sets out the entire contract between the parties and no
representation, promise or condition not contained herein shall modify these terms.
Purchaser
Records:All
original receipts are required for any product replacements, exchanges or credits.
Repair & Replacement Options - What is NOT Covered:
Damage, warping or rusting of any kind
to the housing, case
or frame of the product or to any
nonoperating part, including any or all
plastic,
wood or decorative parts.
Repair or replacement of parts normally
designed to be
replaced periodically by the Purchaser
during the life of the product or that
fail
due to lack of regularly scheduled
cleaning and maintenance.
Loss or damage resulting from external
causes such as, but
not limited to: damage resulting from a
collision with any object (unless
specific coverage is purchased and said
damage does not exceed the
manufacturers specification; applicable
only to digital cameras), or from fire,
flooding, sand, dirt, windstorm, hail,
earthquake, an Act of God,
or
damage from exposure to weather conditions (unless specific coverage is purchased
& said damage does not exceed the manufacturers specification; applicable
only to digital cameras) or battery leakage, theft, misuse, abuse, damage resulting
from failure of, or improper use of any electrical source, power surges or connection
to other products not recommended for interconnection by the manufacturer of the
product; loss or damage resulting from the failure to provide manufacturer’s recommended
maintenance; consequential damages or spoilage of film or recording media as a result
of the malfunctioning or damage of an operating part, or as a result of any repairs
or
replacement
under this contract; items which remain subject to the manufacturer’s warranty;
consequential damages or delay in rendering service under this contract or loss
of use during the period that the product is at the repair center
or
otherwise awaiting parts; add-on items, accessories, remotes, attachments, external
wiring and cabling, battery chargers, structural items such as chassis, racks,
bins, knobs or handles, hinges, appearance items, antennas, jacks, consumables such
as, but not limited to, batteries, drums, toners, cartridges, recording or photographic
media, audio cartridges and needles; damages to computer software and hardware due
to, but not limited to, computer viruses and defective software; loss or corruption
of computer files, data and images as a result of product failure or which occur
while product is at repair center.